Who is DecodeFX?Are you a regulated platform?In which markets can I trade with DecodeFX?What is DecodeFX customer support hours?
How do I download MT4/MT5?How do I download DecodeFX APP?What instruments can I trade on MT4 and MT5?Does MT4/MT5 charge any fees?Is MT4/MT5 suitable for beginners?What is the difference between MT4 and MT5?How do I deposit funds into my MT4/MT5 accounts?What server do I use to set up MT4?How do I trade on MT4?How do I open and setup a DecodeFX MetaTrading 4 (MT4) trading account?What server do I use to set up MT5?Am I able to set buy and sell limits on MetaTrader 5 (MT5)?How do I find Autochartist on MT4?
What products does DecodeFX offer?What is CFD trading?What is spread and how is it calculated?What are long (buy) and short (sell) position?What are ask price and bid price?What are pips and how is it different from points?What is leverage?What does margin and margin level mean?How is profit or loss calculated?What is a stop-out level?What are the maximum and minimum lot sizes?How long can I keep a position open?
funds
How do I make a deposit?What is the minimum and maximum amount I can deposit?Which currencies can I used to deposit?Why hasn’t my deposit gone through?How do I make a withdrawal?What are your deposit and withdrawal method?Do you charge any fees for deposit and withdrawal?How quickly will my deposit be processed?How quickly will my withdrawal be processed?Do you provide negative balance protection?
How to open an account with DecodeFX?How do I open a Demo account?What is the difference between a Live Account and Demo Account?如何開設 DecodeFX 帳戶？如何開設模擬帳戶？真實帳戶和模擬帳戶有什麼區別？
What is an Introducing Broker (IB)?How do I become an IB?How do IBs earn commissions?What is the CPA Affiliate program?How can I become a CPA Affiliate?How do I withdraw my CPA commissions?What is the Hybrid Partnership program?

Why hasn’t my deposit gone through?

26/06/2026 05:53:02

Deposits may be delayed due to processing times, system issues, or additional verification requirements. Bank holidays and weekends can also affect processing. If your deposit hasn’t been processed, please contact us via email or live chat for assistance.