How can we help?
About DecodeFX
Beginner's Trading Guide
Funds and Fees
Platform and Tools
Trading Products
How do I contact customer support?
07/10/2025 06:51:36
Service Hours
- From October 6, 2025 – April 5, 2026
Monday to Friday: 7:00 AM – 11:00 PM (UTC+8) - From April 6, 2026 onwards
Monday to Friday: 8:00 AM – 12:00 AM (UTC+8) - Requests submitted during non-business hours will be prioritized during business hours.
Contact Us
- Email: support@decodefx.com (Response within 24–48 hours)
- Live Support: Live Chat built into the official website
- Help Center & FAQ: Prioritize self-service inquiries to save time
Tips for Effective Communication
Prepare your account information, briefly describe the issue, and attach error messages/screenshots (if available).