How can we help?


How do I contact customer support?

07/10/2025 06:51:36


Service Hours
  • From October 6, 2025 – April 5, 2026
    Monday to Friday: 7:00 AM – 11:00 PM (UTC+8)
  • From April 6, 2026 onwards
    Monday to Friday: 8:00 AM – 12:00 AM (UTC+8)
  • Requests submitted during non-business hours will be prioritized during business hours.
 
Contact Us
  • Email: support@decodefx.com (Response within 24–48 hours)
  • Live Support: Live Chat built into the official website
  • Help Center & FAQ: Prioritize self-service inquiries to save time
 
Tips for Effective Communication
Prepare your account information, briefly describe the issue, and attach error messages/screenshots (if available).